SARANGSoft ITSmartDesk

Flexible, Simple ServiceDesk.
Help your customers.
Empower your team.

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Servicing Requests — now much easier than before.



IT HelpDesk

Manage your IT setup — from issue reporting to resolution to closure.


Office Workflow

Track every task from start to finish, and as it progresses in between.


Customer Service

Capture requests / complaints, take actions, satisfy customer, follow up.


Improve Efficiency

Assess new cases, assign to the best agent, reassign as needed, interact with requester, log details for reference.

Seamless Operation

Requester submits cases at any time, Servicer picks up any available case, independent actions and progress to closure.

End To End Tracking

Cases available by ID, all details recorded, visible agent activities and status, case resolution and closure.

Customization for Various Usage

Customizable for many use cases, e.g., customer support, IT helpdesk, case management, office workflow, defect tracking etc.