Manage your IT setup — from issue reporting to resolution to closure.
Track every task from start to finish, and as it progresses in between.
Capture requests / complaints, take actions, satisfy customer, follow up.
Assess new cases, assign to the best agent, reassign as needed, interact with requester, log details for reference.
Requester submits cases at any time, Servicer picks up any available case, independent actions and progress to closure.
Cases available by ID, all details recorded, visible agent activities and status, case resolution and closure.
Customizable for many use cases, e.g., customer support, IT helpdesk, case management, office workflow, defect tracking etc.