Flexible, Simple ServiceDesk.
Help your customers.
Empower your team.
Servicing Requests — now much easier than before.
Capabilities
1
IT HelpDesk
Manage your IT setup — from issue reporting to resolution to closure.
2
Office Workflow
Track every task from start to finish, and as it progresses in between.
3
Customer Service
Capture requests / complaints, take actions, satisfy customer, follow up.
Benefits
Improve Efficiency
Assess new cases, assign to the best agent, reassign as needed, interact with requester, log details for reference.
Seamless Operation
Requester submits cases at any time, Servicer picks up any available case, independent actions and progress to closure.
End To End Tracking
Cases available by ID, all details recorded, visible agent activities and status, case resolution and closure.
Customization for Various Usage
Customizable for many use cases, e.g., customer support, IT helpdesk, case management, office workflow, defect tracking etc.